Deliverable 7 – operations manager toolkit

 
Competencies

Differentiate behavioral traits and highly effective habits of successful operations managers.
Distinguish the strategic actions that differentiate between successful domestic and international sourcing plans.
Distinguish operational practices that will create an exceptional customer experience.
Differentiate the key assessment metrics in achieving an operational project plan.
Prioritize three quality measures used in operational design.
Relate the seven key elements of designing a forecasting system.

Instructions
You have been promoted to the role of senior operations manager and have been named by the VP of Operations to the organizational one-year elite onboarding program for high-potentials called Emerging Leaders.
As an Emerging Leader, you are expected, in fiscal Q1 and Q2, to develop an operations manager toolkit/project guide for the new junior operations managers you will source to this role in the next quarter. The toolkit will be used by your newly hired junior operations managers during the six-month onboarding process within your organization.
Developing an onboarding program for new junior operations managers is important because onboarding, according to the Society of Human Resources Management (2016), “is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization (p. 1).”
In addition, sourcing, vetting, background checking, interviewing, and training a newly hired junior operations manager will cost your organization approximately $6,300.00 (per candidate).
Consequently, to assist your new junior operations managers in learning, growing, and developing into your organizational culture, you will need to provide them with the tools to succeed.
What to Submit
You are to develop an operations manager toolkit/project guide that must be inclusive of the following components: a cover page, table of contents, and a reference page supported by research from at least six scholarly sources. This toolkit, although a written assignment, is very different from you writing a traditional 10-page APA style paper, and is representative of an authentic reference tool you would use in the workplace to onboard a new junior operations manager. Both the reference page and in-text citations must be in APA format.
Your newly-hired junior operations manager will require support and your assistance to be successful; therefore, you will need to develop an operations manager toolkit/project guide which will include the following components:

An opening statement on the importance of operations manager leadership development
A comparison statement on understanding the five organizational leadership styles
A description of a successful domestic and international sourcing plan and analysis statement
A description outline of an exceptional customer experience program plan and analysis statement
A description of at least four internal data collection measurement tools and analysis statement
A description of at least three quality measures used in operational design and analysis statement
A description of the seven key design elements of a forecasting system and analysis statement
An evaluation of the components of your operations manager toolkit/project guide

My last assignment was graded and the professor said:
 Jeff, I encourage you to watch Adam’s lecture on Deliverable 7.  He lays out the expectations of this assignment for you.  You need a table of contents for this assignment plus 10 pages of content.  I believe you have 3.5 pages of content.  Please review the leadership styles used in Assignment 1.  Answer the remaining questions thoroughly and explain each one.  Please review the  Jeff, I encourage you to watch Adam’s lecture on Deliverable 7.  He lays out the expectations of this assignment for you.  You need a table of contents for this assignment plus 10 pages of content.  I believe you have 3.5 pages of content.  Please review the  Jeff, I encourage you to watch Adam’s lecture on Deliverable 7.  He lays out the expectations of this assignment for you.  You need a table of contents for this assignment plus 10 pages of content.  I believe you have 3.5 pages of content.  Please review the leadership styles used in Assignment 1.  Answer the remaining questions thoroughly and explain each one.  Please review the 7 steps of forecasting.  Adam lays them out for you in the Deliverable 6 lecture.  Please review quality measures–Deliverable 5.  You need to give a thorough explanation of an exceptional customer experience. Please elaborate on each section. .  Answer the remaining questions thoroughly and explain each one.  Please review the 7 steps of forecasting.  Adam lays them out for you in the Deliverable 6 lecture.  Please review quality measures–Deliverable 5.  You need to give a thorough explanation of an exceptional customer experience. Please elaborate on each section.   Adam lays them out for you in the Deliverable 6 lecture.  Please review quality measures–Deliverable 5.  You need to give a thorough explanation of an exceptional customer experience. Please elaborate on each section. 

Leadership styles used in Assignment 1:
 
As an emerging leader, it is important that you know an operational leaders style may be based on a combination of beliefs, values, and preferences, as well as the organization’s culture. Take a look at these five distinct leadership styles.

Situational Leaders:Operations managers that are situational leaders do not conform to one way of leading. Instead, the situational leader makes decisions based on what is happening within the organization and the feelings they have for the specific follower.
Servant Leaders:Servant leaders who manage operations live to serve because they want to make the lives of others better, leave a positive imprint on the organization they serve, and make the world a better place.
Participative Leaders:Operation managers that practice participative leadership seek input from all team members, whether subordinate or peer, prior to making decisions.
Transactional Leaders:Operational leaders who lead with a transactional style look at supervision, organization, and group performance; and seek team member compliance through both rewards and punishments.
Transformational Leaders:Transformational leadership occurs when a leader works to create an organizational vision to create change through inspiration.

Review the 7 steps of forecasting:

1. Determine the use of the forecast

2.Select the items to be forecast

3. Determine the time of the horizon of the forecast

4. Select the forecasting models

5. Gather the data

6. Make the forecast

7. Validate and implement results

Please review quality measures:

Define: What is the problem, what is the scope, what key metric is important, who are the stakeholders?

Measure: What data is availible, is the data accurate, how should we stratify the data, what graphs should we make?

Analyze:
 What are the root causes of the problem, have the root causes been verified, where should we focus our efforts, what clues have we uncovered?

Improve: 
Do we have the right solutions, how will we verify how the solutions work, have the solutions been piloted, have we reduced variation?

Control:
 What do we recommend, is there support for our suggestions, what is our plan to implement, are results sustainable?

So again she said: Jeff, I encourage you to watch Adam’s lecture on Deliverable 7.  He lays out the expectations of this assignment for you.  You need a table of contents for this assignment plus 10 pages of content.  I believe you have 3.5 pages of content.  Please review the leadership styles used in Assignment 1.  Answer the remaining questions thoroughly and explain each one.  Please review the 7 steps of forecasting.  Adam lays them out for you in the Deliverable 6 lecture.  Please review quality measures–Deliverable 5.  You need to give a thorough explanation of an exceptional customer experience. Please elaborate on each section. 

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