SOLUTION: Montana State University Billings Mystery Shopping Evaluation Transcript

Attached. Please let me know if you have any questions or need revisions.Running head: MYSTERY SHOPPING EVALUATIONMystery Shopping EvaluationStudent’s NameInstitution1MYSTERY SHOPPING EVALUATION2Mystery Shopping EvaluationMystery Shop #1Product to Purchase: Chuck Taylor All Star1. Features you need: Standard width, size 122. Features you want but do not need: high top3. Features you would not accept: low top4. Price range: $555. Additional information about the product: whether or not it comes in wide width.TranscriptScott O (2/15/2021, 5:40:53 AM): Hello abdulelah, thank you for contacting the Conversecustomer service, I’m Scott. How may I help you today?abdulelah (2/15/2021, 5:40:58 AM): Hi Scottabdulelah (2/15/2021, 5:41:22 AM): I need to know more about the Chuck Taylor All StarScott O (2/15/2021, 5:41:38 AM): Hey Abdulelah, let me see about looking into this for you.abdulelah (2/15/2021, 5:41:50 AM): Alright. Thank you. I am waitingScott O (2/15/2021, 5:42:04 AM): Our shoes do run true to there size. Though, keep an eye outfor “runs a half size large” above the size selection for some shoe models. In that case I would gowith a half size smaller. Chuck taylors are normailly half size large, so look out for this.Scott O (2/15/2021, 5:42:14 AM): *normallyabdulelah (2/15/2021, 5:42:34 AM): So if I need size 12 for myself, what size should I pick?abdulelah (2/15/2021, 5:43:05 AM): Also tell me about the “wide width” concept. What does itnecessarily mean?MYSTERY SHOPPING EVALUATION3Scott O (2/15/2021, 5:43:23 AM): Are you looking for high tops or low tops? Women’s ormen’s?abdulelah (2/15/2021, 5:43:34 AM): Men’s, high topsScott O (2/15/2021, 5:44:45 AM): Only few models have the wide width option. If you’reselecting standard width, to accommodate a wide width foot, I would recommend going a halfsize, to a full size bigger to fit comfortably.Scott O (2/15/2021, 5:45:12 AM): https://www.converse.com/shop/mens-high-topshoes/f/high?prefn1=width&prefv1=WideScott O (2/15/2021, 5:45:31 AM): These are the only high tops, in wide formatting available.abdulelah (2/15/2021, 5:45:37 AM): Alright. This was helpful. I will definitely make an order.Scott O (2/15/2021, 5:45:56 AM): https://www.converse.com/shop/mens-high-top-shoes/f/highScott O (2/15/2021, 5:46:20 AM): From chat I can’t place orders for you. Although, you canhave us place orders for you over the phone with our Customer Service Team at 1-800-428-2667.We…

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